FACILITY AUDITS
Whether you have an aging facility in need of a facelift, have funded facility improvements, or have invested millions of dollars on a new facility, you know the importance of maintaining your facility. While every facility manager knows his or her facility guests have an expectation of how the facility should look and operate, having a solid plan of how to 'INSPECT WHAT YOU EXPECT' is sometimes a challenge.
Capitalizing on her experience of running a variety of facilities including a $35+ million dollar state-of-the-art fitness facility, Kirsten can assist your team in auditing daily facility operations, creating daily walk-throughs, and training your management team to execute.
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One-Time Facility Audits: Start with a single audit of your daily facility operations. From the moment a member or guest steps out of their car until they leave the facility, the audit will include a snapshot of guest interaction, facility cleanliness, and opportunities to up your game. Please note that this is not a secret shopper service - it is a holistic approach to the details guests may see to improve guest satisfaction.
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Walk-Through Documents: Take your audit findings to the next level as Kirsten works with your leadership team to create daily and weekly walk-through documents. Choose a specific department or integrate individual department audits into a facility walk-through that can be performed by your manager on duty. Utilizing these audits allows managers to track problem areas, create pro-active maintenance plans, improve guest perceptions, and increase staff pride in their facility.
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Walk-Through Training: Utilize Kirsten to prepare your full- and part-time team to fully execute your new walk-through system. The training will begin with training full-time team members to view every part of your facility from the guest perspective and how to communicate and respond to walk-through objectives. The second portion of the training includes setting the tone for part-time team members to help them understand the expectations, execution, and importance of your new system.
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Complete Audit Program: Utilize each option above and come full circle by including each of the options above in conjunction with quarterly audits. These audits will include a review with key stakeholders, review of current policies and proecdures to insure all areas of the audit are covered in basic procedural documents, adjustments based on any expansions or updates and an end-of-year meeting with full- and part-time staff.
Pricing is based on facility size and depth of services. Contact Kirsten today at kbarnes@fivestarrecreation.com or 636-698-3898 to schedule your complimentary consultation today.